Contact us
Find out how to contact us when you have questions or need support.
Contact centre holiday operating hours
*Our phone lines close early on December 24, 2024, and December 31, 2024.
| Date | |
|---|---|
| Tuesday, December 24, 2024* | Open—Early close (8:00 A.M.-5:00 P.M., ET) |
| Wednesday, December 25, 2024 | Closed (holiday) |
| Thursday, December 26, 2024 | Closed (holiday) |
| Friday, December 27, 2024 | Open—Regular hours (8:00 A.M.-8:00 P.M., ET) |
| Saturday, December 28, 2024 | Closed (weekend) |
| Sunday, December 29, 2024 | Closed (weekend) |
| Monday, December 30, 2024 | Open—Regular hours (8:00 A.M.-8:00 P.M., ET) |
| Tuesday, December 31, 2024* | Open—Early close (8:00 A.M.-5:00 P.M., ET) |
| Wednesday, January 1, 2025 | Closed (holiday) |
| Thursday, January 2, 2025 | Open—Regular hours (8:00 A.M.-8:00 P.M., ET) |
| Friday, January 3, 2025 | Open—Regular hours (8:00 A.M.-8:00 P.M., ET) |
Group retirement
This is how you contact us if you have a policy number that’s up to eight digits long with no letters in it.
Phone
Canada: 888-727-7766
International: 613-780-5392
Monday through Friday, 8:00 A.M. to 8:00 P.M. Eastern time
Have your customer number ready. You can find it:
- In the email or letter we sent to welcome you to your program
- On your statement
- On the account selection screen after you sign in
To protect your privacy, we don’t communicate by email. If you have digital documents to send us, sign in to our secure site and go to Send documents.
Fax
Outside Quebec: 866-945-5110
Quebec: 866-945-5109
Manulife
Group Retirement
PO Box 396
Waterloo, ON N2J 4A9
Canada
or
Manulife
Group Retirement
2000 Mansfield, Suite 1410
Montréal, QC H3A 3A2
Canada
Group retirement with VIP Room
This is how you contact us if you have a client number that starts with RS and usually sign in to the VIP Room.
Phone
Canada: 800-242-1704
International: 613-780-5385
Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time
Have your client number ready. It begins with RS. You can find it:
- In the email or letter we sent to welcome you to your program
- On your statement
- On the account selection screen after you sign in
To protect your privacy, we don’t communicate by email. If you have digital documents to send us, sign in to our secure site and go to Send documents.
Fax
Canada: 866-499-4480
International: 514-499-4480
Manulife
Group Retirement
PO Box 11464, Stn Centre Ville
Montreal, QC H3C 5M3
Canada
Courier
Manulife
Group Retirement
900 - 900 de Maisonneuve Blvd W
Montreal, QC H3A 0A8
Canada