VIP room information

You’ll need to set up a Manulife ID in order to access your group retirement account.

You’ll need to have your registration ID and registration key handy. You can find your registration ID in a letter or email we sent you when we welcomed you to your program. Your registration key was sent in a separate letter.

1. Go to manulifeim.ca/retirement and click Sign in.
2. Set up your Manulife ID.
3. Connect your group retirement account.

Need help setting up your Manulife ID? You can find additional information—including FAQs, a step-by-step video, and a how-to flyer— at manulife.ca/membersupport.

You can find your registration ID in a letter or email we sent to you when we welcomed you to your program. We may refer to them by a different name, so if you don’t know what to enter, click the question mark tooltips on the web page for more information.

To join your program, follow the steps below.

1. Go to manulifeim.ca/retirement and click Sign in.
2. Set up your Manulife ID. If you already have it, skip this step.
3. Enter your registration ID under Don’t have an account yet? and click Get registered.
4. Enter your registration key on the next page.

Sign in with your Manulife ID. Register for your new VIP Room online account and connect to your Manulife ID. We send your registration ID and registration key (if applicable) by email or letter when we welcome you to your program.

Click Go on your connected account to get into our VIP Room. On your first visit, it will take you right into our enrolment centre so you can learn more about your program, how it works, and join your program.

If you need help, call  us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

1. If your plan lets you make an online withdrawal, sign in and go to Manage my plans > Online withdrawal. Follow the instructions. You can take out $10,000 or less.
2. If you can’t make an online withdrawal or you would like to take out more than $10,000, you can request it using a withdrawal form that can be submitted online. Sign in and go to Manage my plans > Send documents to submit your completed form or use the mailing instructions on the form.
   
3. Call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time if you need help with your withdrawal.
   

If your deposit is being made using direct deposit to your bank account, it’s a good idea to make sure your banking information is accurate.

How long will it take?

It could take 5-7 business days to process your request depending on the type of fund and when you make the request. For direct deposits, we’ll send the money to your bank within 5 business days of processing your withdrawal. For cheques, we’ll mail it within 5 business days.

Contact us for help

If you need help, call us at 888-242-1704 Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time

If you want to transfer or move money from your Manulife plan to another plan, you must be the account holder of the other plan.  

Call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time to check if you can take money out of your plan. We’ll explain how it works, how long it takes, and how it affects your taxes.

If you’re moving your money to another financial institution, they might ask you to fill out a transfer form.

Forms can be sent through mail or online. Sign in and go to Manage my plans > Send documents.

Once we have your form, it may take up to 10 business days to process your request.

Sign in to see details of your investments.

• See your account balance on the home page.
• To see balances by plan, go to View your holdings > Plan summary.
• To see rates of return, go to Consult investments > Personalized rate of return.

On the app

1. Sign in to the Manulife Mobile app on your phone or tablet see your balance for each plan on the home screen.
2. Tap Returns at the bottom of the screen to see the rates of return and the details of your investments.

To speak with someone about your money, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

Consolidating your savings can make retirement planning easier and everyday life just a little bit simpler.

Moving your savings from outside of Manulife into your Manulife group plans can make retirement planning easier and everyday life just a little bit simpler.

Learn about consolidating

To make regular contributions from your paycheque (if your plan allows it), follow the steps below.

To change how much goes into your plan from your pay

1. Sign in.
2. Go to Manage your plans > Contribution rate and follow the instructions to change your contributions.

One-time contribution (if your plan allows it)

To put a specific amount of money in your plan just once, sometimes called a lump-sum contribution, follow the steps below.

To contribute online

Use the VIP Room (best choice for all plans). Your contribution must be between $25 and $100,000.

1. Sign in.
2. Go to Manage your plans > Online contribution.

Generally, if we get everything we need by 4:00 P.M., Eastern time, on a business day, we put your money in your plan that same day; otherwise, we put it in on the next business day. For stock plans we should get everything before noon on a business day.

Use the app

1. Sign in to the Manulife Mobile app on your phone or tablet.
2. Tap Transaction at the bottom of the screen and select Lump Sum Contribution.

Contribute online through your bank’s site (RRSP and TFSA only)

1. Sign in to your online bank account.
2. Go to the feature for paying your bills (it might be called pay a bill or something similar).
3. Add Manulife as a payee to put your plan on your list. Look for Manulife - Group RRSP Member or Manulife - Group TFSA Member.
4. When it asks for your Manulife account number, enter your member number. It’s under Your personal information on the second-to-last page of your statement.
5. Follow the steps to pay a bill to submit your contribution.

There will be a delay between the date you submit your contribution and the date we put it in your plan.

Otherwise

1. Prepare a signed letter. Tell us:
   • Your member number
   • Your sponsor’s client number
   • Which plan you want to put money in
2. Prepare a cheque:
   • Make it payable to Manulife
   • Write your member number and your sponsor’s client number on it
3. Send us the form you filled out. Sign in and go to Manage my plans > Send documents, or use the mailing instructions on the form if you’re including a cheque.
4. Send your signed letter and cheque together to:
   Manulife
   P.O. Box 11464, Succ Centre-ville
   Montréal QC H3C 5M3

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

To find out whether you can change your funds, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

Current savings

Change the funds you picked for the money that’s already in your plan. This is sometimes called an interfund transfer.

1. Sign in.
2. Go to Manage your plans > Interfund transfer.

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

Future savings

Change the funds you picked for the money you’re going to put in your plan. This is sometimes called changing your investment instructions. 

1. Sign in.
2. Go to Manage your plans > Investment instructions.

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

Both current and future savings (and make them the same)

Change the funds you picked for both the money that’s already in your plan and the money you’re going to put in your plan. Both kinds of money will be invested exactly the same way—same funds, same percentages.

1. Sign in.
2. Go to Manage your plans > Investment instructions.
3. Follow the steps to change your funds for your future savings. To invest your current savings the same way, be sure to check the box next to Please rebalance my assets (current holdings) now according to the investment instructions I have provided above.

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

Change the amount from your pay that you put in your plan, or change the amount from your pay that you put in your spouse’s plan.

If your plan lets you change your contributions online

1. Sign in.
2. Go to Manage your plans > Contribution rate.

We work with your employer to make this change. This means there will be a delay between the date you submit your change and the date you see it on your pay.

Otherwise

Contact your HR team. They’ll help you change this.

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

You can access your statements online.

1. Sign in.
2. Click on the View your holdings tab.
3. Click on the Statements link.
4. Click on the statement you wish to view (link in blue).

If the option is available, you may request a customized e-statement or change your statement delivery settings.

To switch your statement to online delivery

1. Sign in with your Manulife ID
2. Under View your holdings, go to Statements and click Statement delivery settings.

On the Manulife Mobile app

1. Tap the menu at the top left corner.
2. Tap your name.
3. Select Statement delivery and enable Go paperless.

If you need to update your address, simply update and submit your information online if your plan allows; otherwise, call us at 800-242-1704, Monday to Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

If you’re not sure if you should make changes to your personal information with us or through your HR team

1. Sign in.
2. Go to Manage your plans > Personal data, or call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

To change your contact information (street address, email, phone, etc.), follow the steps below.

Online

1. Sign in. 
2. Go to Manage your plans > Personal data.

Otherwise

1. Fill out a miscellaneous change form and use the mailing instructions on the form, or
2. Send it to us online
   • Sign in. 
   • Go to Manage your plans > Send documents.

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

For some types of changes—changing your name or your marital status from married to single or divorced—you’ll need to send us supporting documents. Call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time, to get help with these types of changes.

To change your beneficiary

1. Sign in.
2. Go to Manage your plans > Beneficiaries.

Otherwise

1. Fill out a miscellaneous change form.
2. If you named an irrevocable beneficiary last time, have the beneficiary sign a waiver of rights as irrevocable beneficiary form. To find the form:
   • Sign in.
   • Go to Plan your financial future > Helpful information.
   • Use the mailing instructions on the form (or forms) you filled out, or send it to us online:
     • Sign in.
     • Go to Manage my plans > Send documents.

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

To send us something for your program/plan

1. Sign in.
2. Go to Manage your plans > Send documents to send us something online.

Or, if you’ve filled out one of our forms, you can use the mailing instructions on the form.

If you need help, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

Find more forms

1. Sign in.
2. Go to Manage your plans > Helpful information.

If you can’t find the form you’re looking for, call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

Forms you may need

• Notice of death
• Notice of death - RRIF, LIF, LRIF, PRIF, RLIFC

Call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time, and we can help you.

Going through a change at work or planning to retire? You don’t have to lose the power of your group plan!

Continue to save, invest, and grow your savings with the Manulife Personal Plan. 
Check it out, then let’s chat about your options. 

Call us at 866-991-3056, Monday through Friday, 9:00 A.M. to 5:00 P.M., Eastern time.

Closing your account? You may need the termination request form.

Go to manulifeim.ca/retire/tax to learn which tax documents we prepare, where and when to expect them, and what your deadlines are to report them.

See the Canada Revenue Agency (CRA) website for complete information on the Home Buyers' Plan (HBP), including eligibility criteria. To apply for the HBP, you must complete the T1036 form, available on the site. Any contributions you've made into an RRSP within a recent timeframe aren't eligible for the HBP. See the CRA website for the most recent rules. Other restrictions may apply; please verify your plan rules or contact us for more information at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

To send us the completed form, follow the steps below.

Online

1. Sign in.
2. Go to Manage my plans > Send documents.

Mail

Manulife
CP11464 SUCC CENTRE VILLE
(to the attention of RS…)
Montréal QC H3C 5M3

If you ask for direct deposit, don’t forget to provide your banking information—include a void cheque or your banking information, supplied on bank letterhead.

Your request should be processed within 10 business days and withdrawal fees may apply. Should you require assistance, you may call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

See the LLP guide ( RC4112). issued by the Canada Revenue Agency (CRA) for complete information on the LLP and to see if you qualify. To apply for the LLP, you must complete the RC96 form. Any contributions you have made into an RRSP within a recent timeframe aren't eligible for the LLP withdrawal. See the CRA website for the most recent rules. Other restrictions may apply. Please verify your plan rules or contact us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.

To send us the completed form, follow the steps below.

Online

1. Sign in.
2. Go to Manage my plans > Send documents.

Mail

Manulife
CP11464 SUCC CENTRE VILLE
(to the attention of RS…)
Montréal QC H3C 5M3

If you ask for direct deposit, don’t forget to provide your banking information—include a void cheque or your banking information, supplied on bank letterhead.

Your request should be processed within 10 business days and withdrawal fees may apply. Should you require assistance, you may call us at 800-242-1704, Monday through Friday, 8:00 A.M. to 8:00 P.M., Eastern time.